Caching in OTRS allows you to reuse objects that have been used recently. By default, OTRS has a disk cache. However, this could not be enough if you are planning to do a cluster or you just want to speed things up. Fortunately for us, someone coded the Memcached support. So I will talk about how I did this.
In my very specific case, the VPS where I have installed my OTRS is very slow on I/O operations, so putting a Memcached configuration helped a lot!
Disclaimer: I am not the author of this patch. I just did the .patch file more friendly.
Follow these steps:
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