How FusionPBX Click-to-Call works?

FusionPBX has a click-to-call application that it is not very easy to find, but it is not hidden at all. The click-to-call capability allows the linking between to endpoints from a http event. To be more clear, a perfect click-to-call example is the one that bank pages have on their pages, where you put your phone number, click the button and after a moment you get a call from the bank.

The graphic shows a normal click-to-call flow:

1. The user inputs the phone number in the web page
2. The WEB server sends a signal to the PBX server
3. The PBX server calls the agent, the call is on hold until the user answers
4. The PBX calls the user, the call is now linked between the user and the agent

When you open the FusionPBX click-to-call page, it is a little confusing. I will explain some of its fields.

Let us say the customer is calling from 312XXXXXXX to a business called Inside-out with phone number 613YYYYYYY. Agent is registered in the PBX with a local extension number 10010.

Now, I fill the form with the following data:

• Source caller ID name: the name of the company name, for example Inside-out in this example
• Source caller ID number: the public number of the company, 613YYYYYYY in this example
• Source number: the agent extension, 10100 in this example
• Destination number: the customer number, 312XXXXXXX

All other fields are optional. There is a minor cosmetic bug in the FusionPBX. In this example, when the agent's extension rings, the phone will display the source caller ID data (Inside-out for the name, 613YYYYYYY). But, do not worry, the customer will get the company's number right.

You can contact me if you need support about integrating a click-to-call widget in your business website.

Good luck!