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Freeswitch dialplan structure

Since FusionPBX 3.8 it is possible to share dialplans among the tenants. For example, you can put an outbound route with a dialplan that catches all the routing to the PSTN network. Instead of adding that dialplan in all your tenants (which it is a huge work specially if you have many tenants), you can configure only one dialplan and tell FusionPBX it is a shared one.

To make any dialplan a shared, follow these steps:

  1. Edit your dialplan
  2. Change the context value by ${domain_name}
  3. Change domain value by Global

And you are done. Remember FusionPBX uses caching, so maybe you will need to flush it.


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