So, I will talk now about my experience with Bandwidth. There is not too much I can say to introduce this company. One of the top in the market. I know them because one of my ex-employers use to deal with them using their termination trunks.
I will try to tell you what happened with my approach here.
The first thing I did was filling the "Ask for a Trial" form. There is no way you can get an account by yourself. The very next day I got an email from an account manager discussing my needs, my company and what bandwidth would do for me. I was never offered the so-called trial.
So, after some emails and a phone call, I was asked to fill the screening form. The form asked for the company generals, three business references or a copy of some bills. After filling a screening form, three days later I got approval from Bandwith that they were willing to do business with me. Some outstanding points of this document:
"If the Average Call Duration during any applicable billing cycle is less than (90) seconds, Bandwidth reserves the right to charge, and Customer will pay, an ACD Surcharge equal to (i) (x) the number of minutes Customer would have used if the Average Call Duration would have equalled (90) seconds with respect to the number of calls actually completed, minus (y) the number of minutes Customer actually used with respect to the calls actually completed, multiplied by (ii) the ACD Surcharge. (For example, if Customer’s Average Call Duration during a billing cycle is sixty (60) seconds, Customer completed 1,000,000 calls during the billing cycle and the ACD Surcharge per applicable minute is $0.01, the aggregate ACD Surcharge would be $5,000.00, calculated as follows: (90 seconds x 1,000,000) – (60 seconds x 1,000,000) = 500,000 minutes x $0.01 per minute.)"
After some emails, I was offered another rate deck that was exempt from the ACD. The so-called UC deal was as follow:
Although the ACD surcharge wouldn't apply, the other two would do. So paying a 0.008 USD/min flat rate for domestic calls is for me a steal. If I wanted to pay that rate, I know companies that charge me that rate without a two-year commitment.
Bandwidth uses interstate and interlata rates to terminate to the USA. It could be very affordable. They do not have the best rates, but they have good ones. Rates increments are a mix, for US domestic calls 6/6, for international calls 30/6.
The 6/6 increment is fine, but the international increments of 30/6 means they will bill you right away a half of a minute. This could become really expensive in the long run.
After the emails. The following surcharges were found:
Although Bandwidth has some good rates (not the best) on North-American domestic termination, their tricky surcharges are a big no to me. I passed and didn't sign up.
Sign up with them if you want to get in big debt for the following two years.blog comments powered by Disqus
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